Question 1

Is the information published on MoroccoMuseum updated?

Accepted Answer

Content is regularly reviewed and updated to provide the most accurate information possible. However, some details such as hours or prices may change.

Question 2

Can you visit multiple monuments in one day?

Accepted Answer

Yes. Several monuments are located just a few minutes' walk from each other, especially in the medina of Marrakech, making it easy to plan a full day of sightseeing.

Question 3

What are the UNESCO World Heritage sites in Morocco?

Accepted Answer

Morocco is home to several UNESCO World Heritage sites, including the medina of Marrakech, Volubilis, Aït Ben Haddou, the medina of Fez, the medina of Tétouan, the Portuguese city of Mazagan (El Jadida), and other historical ensembles.

Question 4

What is the difference between El Badi Palace and Bahia Palace?

Accepted Answer

El Badi Palace is a 16th-century Saadian palace known for its monumental ruins, while Bahia Palace is a 19th-century palace famous for its gardens, courtyards, and rich decoration.

Question 5

Is photography allowed in the monuments?

Accepted Answer

Photography is generally permitted for personal use. However, some temporary exhibitions or specific areas may have restrictions.

Question 6

Are Morocco's monuments accessible to people with reduced mobility?

Accepted Answer

Accessibility varies depending on the monument. Some have suitable facilities, while others feature stairs or uneven surfaces due to their historical nature.

Question 7

What is the best time to visit the monuments in Morocco?

Accepted Answer

Spring (March to May) and autumn (September to November) generally provide the most pleasant conditions. To enjoy a quieter visit, it is advisable to arrive right at opening time or in the late afternoon.

Question 8

Where can I buy tickets for monuments in Morocco?

Accepted Answer

Tickets can be purchased directly on-site at the monuments, through official platforms, or from specialized platforms like MoroccoMuseum, which centralizes information and makes it easier to plan your visit.

Question 9

Is the ticket valid on the same day?

Accepted Answer

Yes, each ticket is valid for the exact date selected at the time of booking. We recommend choosing your visit date when purchasing. If you need to change the date, contact us in advance.

Question 10

What is MoroccoMuseum.com?

Accepted Answer

MoroccoMuseum.com is a platform dedicated to discovering Morocco's cultural heritage. We offer ticket bookings for monuments and historic sites, organised excursions, officially licensed guides, and fully custom visits, across eight cities in the Kingdom.

Question 11

Which cities do you cover?

Accepted Answer

Marrakech, Tangier, Chefchaouen, Essaouira, Salé, Tetouan, Larache, Beni Mellal and Meknes.

Question 12

What languages is the site available in?

Accepted Answer

The site is available in French, English, Spanish, Italian and German. All your booking information and guides are displayed in the language you've chosen.

Question 13

What's included in the price shown for a monument ticket?

Accepted Answer

The price shown is all-inclusive: it covers the official entry price, the platform's service fees, and the Digital Guide when included with the ticket. No additional fees will be requested on site.

Question 14

Is the Digital Guide an extra cost?

Accepted Answer

No. When a Digital Guide is included with a ticket, its cost is already built into the price shown.

Question 15

How does the Digital Guide work?

Accepted Answer

Each ticket gives access to a unique link protected by a personal password. The Digital Guide is available online only (internet connection required).

Question 16

What is the Digital Guide Pass?

Accepted Answer

It's a package that gives access to the full Digital Guide experience (illustrated visit guide, narrated story and audio) of several of Marrakech's iconic monuments, in the language of your choice, at a preferential rate compared to buying them separately.

Question 17

What excursion packages do you offer?

Accepted Answer

Four packages, from the most accessible to the most premium: Eco, Eco+, Premium and Luxury. Each package differs in comfort level, vehicle type, group size and included services.

Question 18

Do excursions include a guide?

Accepted Answer

This depends on the package chosen. Full inclusion details are listed on each excursion's page before booking.

Question 19

Are your guides certified?

Accepted Answer

Yes, all our guides are officially licensed, recognised by Morocco's tourism authorities.

Question 20

How is the price of a guided visit calculated?

Accepted Answer

The rate follows a declining scale: the longer the visit or the more people included, the lower the hourly or per-person rate.

Question 21

What does the Custom Visit involve?

Accepted Answer

It's a service that lets you build your own itinerary: you choose a city, then between 1 and 6 sites to visit, and we assign you an officially licensed guide to accompany you.

Question 22

How is the price of a Custom Visit calculated?

Accepted Answer

The Custom Visit follows its own pricing model, separate from standard monument tickets, as it depends on the number of sites, the duration and the guide assigned.

Question 23

Is transport included?

Accepted Answer

Transport may be automatically suggested if the distance between your selected sites justifies it. This option always remains optional.

Question 24

How can I track my Custom Visit request?

Accepted Answer

Your request follows a five-step journey, from initial submission to final confirmation. You're notified at every status change.

Question 25

How do I book on MoroccoMuseum.com?

Accepted Answer

Simply select your monument, excursion or service, choose your date, then confirm your booking online.

Question 26

Why is the price different from the rate shown at the monument?

Accepted Answer

The price shown on MoroccoMuseum is an all-inclusive price: it includes the monument's official entry ticket, as well as service fees covering secure online booking, the site's official Digital Guide, free cancellation flexibility until the ticket is issued (the day before at 6PM), and assistance from our team before and during your visit. Buying directly on-site at the monument's ticket office remains possible and matches the official rate — but without these services: the ticket is non-refundable there, with no Digital Guide and no support. We make this choice to offer you a simple, flexible and worry-free booking experience.

Question 27

Will I receive a confirmation?

Accepted Answer

Yes, a confirmation is sent to you by email in the language you've chosen, with all the details of your booking.

Question 28

What should I do if my Digital Guide isn't working?

Accepted Answer

Check your internet connection and make sure you're not connected on another device at the same time. If the issue persists, contact our support team with your booking reference.

Frequently asked questions